FAQ & Shipping

Frequently Asked Questions

What is Genie in a Bottle Marketplace?

Genie in a Bottle is an online marketplace where you can discover clever, useful and interesting products for everyday life. We curate finds across home, pets, gadgets, car and travel — all in one place.

Where do you ship?

We ship to customers in the UK. Shipping availability may vary depending on the product, so please check the product listing for details.

How long does delivery take?

Delivery times can vary depending on the product and its fulfilment location. Estimated delivery times are shown at checkout and on individual product listings where available. If you have any concerns about your delivery, please contact us.

Will I receive tracking information?

Where tracking is available, you will receive tracking information once your order has been dispatched. Please check your email inbox (and spam folder) for your dispatch confirmation. If you haven't received tracking details and are concerned about your order, please don't hesitate to get in touch.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it. We will do our best to help, but we cannot guarantee changes can be made once an order has been processed for fulfilment.

What happens if my order arrives damaged or incorrect?

We're sorry to hear if something has gone wrong. Please contact us as soon as possible with your order number and details of the issue, and we will work to resolve it for you as quickly as we can.

How can I contact you?

You can reach us via our Contact page. We aim to respond to all enquiries as quickly as possible.

Shipping Information

Delivery times vary depending on the product and where it is fulfilled from. Estimated timeframes are displayed at checkout and on product listings where available.

Where tracking information is available, you will receive this by email once your order has been dispatched.

If your order does not arrive within the stated delivery timeframe, arrives damaged, or is incorrect, please contact us as soon as possible so we can look into this for you.